Ocelco Wheelchair Parts Company Terms
Office Hours: Monday thru Friday 7:00 am to 4:30 pm (CST)
The Ocelco WheelchairParts.com web site was designed with you the customer, in mind. The detailed pictures and descriptions make your ordering quick and efficient. While browsing our store, you will find illustrated a complete line of patient aid products and replacement parts. If you do not find what you need please call our toll free number (1-800-328-5343), and one of our friendly customer service representatives will be happy to assist you. Our toll free fax machine is also available at
(1-866-829-9744) for orders or requests.
ATTENTION: You’ll get attentive, informed, person to person service whether you’re placing an order or making an inquiry. Our customer service representatives will serve you promptly, efficiently and courteously. We stand firmly behind the Ocelco name.
PROOF OF DELIVERY: Ocelco will provide proof of delivery at you request. The fee for proof of delivery is $15 if the customer received the package, no charge if it was lost in delivery. Be absolutely sure you did not receive the package before calling for proof of delivery.
PRICES: All prices are subject to change without notice. Prices reflect single unit cost, except where noted, no quantity discounts allowed. In the past, 95% of our prices remained in effect for more than one year. However, there may be price changes in accordance with our suppliers.
MINIMUM ORDER: No Order is too small.
RETURNS: No item will be accepted for return after 15 days from date of purchase. All returns must be labeled with a return authorization number which can be obtained from our customer service department. Claims for shortage, breakage or any other reason must be made within 48 hours of receipt. Shipping containers must be kept if shipment is damaged or short. All returns are subject up to a 35% restocking fee. The customer is responsible for all freight charges incurred.
CANCELLATION CHARGES: Orders may be canceled without charge providing your request is received prior to shipment. If the merchandise has been shipped there will be up to a 35 % restocking fee, plus all freight charges incurred. Please get cancellation conformation to avoid these charges.
OTHER ORDER INFORMATION: We reserve the right to split shipments. We sell on first come first serve basis. Where available, substitutions will be shipped if the product ordered is not available or discontinued.
SECURITY POLICY: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.